This review is conducted in consonance with the COBIT framework and ITIL v3 practices.
COBIT enables development of clear policies and good practice for IT controls. COBIT provides an end-to-end view of IT and the decisions to be made about IT. The COBIT framework entails the use of structured set of processes to provide the required services of organisation and facilitates better management and control of IT resources.
ITIL provides comprehensive "best practice" guidelines to improve IT efficiency and effectiveness as well as the overall quality of service to the business within existing cost constraints. ITIL is the most widely used management approach to the delivery and support of IT services and infrastructure, worldwide.